Booking Terms & Conditions
We look forward to welcoming you to The Claxton Hotel. When making a booking with us, we respectfully remind guests that a reservation constitutes a contract between themselves and The Claxton Hotel and once booked, our agreement is a legal contract.
No deposit is required, however, card details valid for the duration of your booking are required and securely held on our fully PCI compliant system. No charge will be taken if your room is cancelled up to 48 hours prior to the arrival date. After this date or in the event of a ‘No-Show’ the cost equivalent to the first nights stay will be charged. For those guests wishing to depart early, the full remaining cost of the stay will be payable. To avoid unnecessary cancellation fees, please cancel your room a minimum of 48 hours prior to your arrival date.
Non-refundable bookings are confirmed once payment is made in full, if the guest needs to cancel for any reason, no money can be refunded.
Covid-19 Policy Update
In these uncertain times we understand that arrangements might not always go to plan and in light of this we are remaining flexible with all bookings when made directly with us and not through a 3rd party.
Should you need to cancel your reservation within 48 hours of arrival we will either offer you:
a postponement on your booking, once payment is made in full (a new booking date will be required).
a voucher to the value of your reservation, once payment is made in full (valid for 12 months) to use at a later date.
Non-refundable bookings may be moved to a mutually agreed date in the future.
Due to the nature of our business and Government restrictions, in the event of any of our team members requiring to self isolate, we do reserve the right to cancel any or all reservations should the need arise. We also reserve the right to cancel any or all reservations in the event of a local ‘lockdown’ or similar measures that restricts our ability to operate.
Should you have any concerns relating to an existing booking or a potential booking, then please call us on 01642 486745.
We respectfully ask that all guests have appropriate travel insurance to cover the cost of cancellations, as no exceptions will be made in the event of cancellations or curtailment.
Check-In time is 1pm ( 3pm for 3rd party bookings) and we ask that you check out of your room by 10.30am on the day of departure.
The Management reserve the right to alter prices without prior notice, however we honour all prices quoted at time of confirmation.
SMOKING POLICY – We operate a strict NO SMOKING policy and reserve the right to charge guests a minimum of £100 for any bedroom found to have been smoked in. We also reserve the right to charge our standard tariff for each day the bedroom is unusable due to the level of smoking causing us to leave the room off sale. Should evidence of smoking come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the amount to the registered address.
DAMAGES POLICY – Damage to hotel property – We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
REMOVAL OF HOTEL PROPERTY – We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit/debit card, or send an invoice for the amount to the registered address.
CANCELLATION BY THE HOTEL- We will endeavour to make sure the stated room type is available for the dates contracted. In the unlikely event the room type becomes not available and the owner has to cancel the booking, the guest shall be entitled to a full refund. The owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
MISCELLANEOUS- Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The guest accepts that no refunds are available for such discrepancies.
-The owner is entitled to ask the guest to leave the property without any refund if, in the owner's opinion, the behaviour of the guest and/or his/her party is unacceptable.
-Our staff reserve the right to refuse entry to anyone, who in their opinion is not suitable to or capable of taking charge of the room.
NUMBER OF GUESTS - If it is found that more people than agreed are using the room, this will be considered a breach of contract and the guest and his/her party will be asked to leave immediately without any refund.
LIABILITY- We take no responsibility for the personal possessions of guests or the guests' party. Possessions are left entirely at the risk of the guest. Car Parking is provided at the hotel as a free service, however the management/owners do not accept responsibility for any lose/damage to the car or their contents.
Children and infants and pets must be supervised at all times.
COMPLAINTS- Every effort is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time to time, things do go wrong. In these circumstances, it is the responsibility of the guest to make any such problem known to the staff as soon as it becomes apparent, thereby giving the hotel the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
We will make every endeavour to rectify any identified problems as soon as is reasonably possible.
WIFI – WIFI is free though out our whole property. This is a complimentary service and the hotel holds no responsibility if it is down or not working properly during your stay. No complaint or claim for refund will be entertained.
Booking Terms & Conditions
We look forward to welcoming you to The Claxton Hotel. When making a booking with us, we respectfully remind guests that a reservation constitutes a contract between themselves and The Claxton Hotel and once booked, our agreement is a legal contract.
No deposit is required, however, card details valid for the duration of your booking are required and securely held on our fully PCI compliant system. No charge will be taken if your room is cancelled up to 48 hours prior to the arrival date. After this date or in the event of a ‘No-Show’ the cost equivalent to the first nights stay will be charged. For those guests wishing to depart early, the full remaining cost of the stay will be payable. To avoid unnecessary cancellation fees, please cancel your room a minimum of 48 hours prior to your arrival date.
Non-refundable bookings are confirmed once payment is made in full, if the guest needs to cancel for any reason, no money can be refunded.
Covid-19 Policy Update
In these uncertain times we understand that arrangements might not always go to plan and in light of this we are remaining flexible with all bookings when made directly with us and not through a 3rd party.
Should you need to cancel your reservation within 48 hours of arrival we will either offer you:
a postponement on your booking, once payment is made in full (a new booking date will be required).
a voucher to the value of your reservation, once payment is made in full (valid for 12 months) to use at a later date.
Non-refundable bookings may be moved to a mutually agreed date in the future.
Due to the nature of our business and Government restrictions, in the event of any of our team members requiring to self isolate, we do reserve the right to cancel any or all reservations should the need arise. We also reserve the right to cancel any or all reservations in the event of a local ‘lockdown’ or similar measures that restricts our ability to operate.
Should you have any concerns relating to an existing booking or a potential booking, then please call us on 01642 486745.
We respectfully ask that all guests have appropriate travel insurance to cover the cost of cancellations, as no exceptions will be made in the event of cancellations or curtailment.
Check-In time is 1pm ( 3pm for 3rd party bookings) and we ask that you check out of your room by 10.30am on the day of departure.
The Management reserve the right to alter prices without prior notice, however we honour all prices quoted at time of confirmation.
SMOKING POLICY – We operate a strict NO SMOKING policy and reserve the right to charge guests a minimum of £100 for any bedroom found to have been smoked in. We also reserve the right to charge our standard tariff for each day the bedroom is unusable due to the level of smoking causing us to leave the room off sale. Should evidence of smoking come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the amount to the registered address.
DAMAGES POLICY – Damage to hotel property – We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
REMOVAL OF HOTEL PROPERTY – We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit/debit card, or send an invoice for the amount to the registered address.
CANCELLATION BY THE HOTEL- We will endeavour to make sure the stated room type is available for the dates contracted. In the unlikely event the room type becomes not available and the owner has to cancel the booking, the guest shall be entitled to a full refund. The owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
MISCELLANEOUS- Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The guest accepts that no refunds are available for such discrepancies.
-The owner is entitled to ask the guest to leave the property without any refund if, in the owner's opinion, the behaviour of the guest and/or his/her party is unacceptable.
-Our staff reserve the right to refuse entry to anyone, who in their opinion is not suitable to or capable of taking charge of the room.
NUMBER OF GUESTS - If it is found that more people than agreed are using the room, this will be considered a breach of contract and the guest and his/her party will be asked to leave immediately without any refund.
LIABILITY- We take no responsibility for the personal possessions of guests or the guests' party. Possessions are left entirely at the risk of the guest. Car Parking is provided at the hotel as a free service, however the management/owners do not accept responsibility for any lose/damage to the car or their contents.
Children and infants and pets must be supervised at all times.
COMPLAINTS- Every effort is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time to time, things do go wrong. In these circumstances, it is the responsibility of the guest to make any such problem known to the staff as soon as it becomes apparent, thereby giving the hotel the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
We will make every endeavour to rectify any identified problems as soon as is reasonably possible.
WIFI – WIFI is free though out our whole property. This is a complimentary service and the hotel holds no responsibility if it is down or not working properly during your stay. No complaint or claim for refund will be entertained.